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The Qualtrics Experience Community is the world's leading experience management community.
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Experience Community

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Featured topics

Piloting Our Early Access Incentive Program!

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👋 Join the Fun! Introduce Yourself Here

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Good Feels Only | Badge of the Month | April 2026

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49245

Recently active
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Thought Leadership

J

JacobBurkett

CX Dashboards

Why doesn't my dataset reflect the join conditions I selected?

I have a dataset created using data modeler. It has multiple join conditions, however, the resulting output dataset does not have the expected data. The fields used as the join conditions have the same field type, and the values do not contain spaces

Workday Integrations Success with Sup Orgs and Security Roles

Hello Community,We are a new customer and we are working on an integration. I would like to find out if there are customers who have successfully integrated Sup Orgs and used them as a parent child hierarchy (or level based hierarchy). I am also i

Disable Qualtrics' Suggested Answer Choices

Hi please add a function for disabling Qualtrics' auto suggested answer choices. Most of the surveys we plan have preplanned question and answer choices. We don’t need Qualtrics to suggest the answer choices. This feature is counter productive as we

714

J

9 hours ago

gPandey_715Level 4 ●●●●

Survey Platform

Duplicate comments (same branch)

Is it possible to detect and flag duplicate open-text responses (e.g., identical “Additional Comments”) within the same branch/location in Qualtrics?Specifically, I’m looking to compare responses across respondents and identify repeated text entries.

AlonsoCAdministrator

Good Feels Only | Badge of the Month | April 2026

This month, in the spirit of International Wellness Day, we're celebrating the habits, rituals, and little things that help us feel our best. Wellness looks different for everyone, so share yours and let’s help each other feel good! Choose one way to

49245

10 hours ago

N

Nathan GatesLevel 1 ●

iQ Suite

Text IQ Management and Best Practices

Hi XM Community!I’m looking for real-world guidance and best practices for managing text IQ. Here’s a little back story:When we set up our Qualtrics CX platform, we selected various Text IQ topics from the standard Qualtrics library. This worked for

61

J

14 hours ago

gPandey_715Level 4 ●●●●

Survey Platform

Duplicate detection (IP + time window)

Is it possible to flag responses as “bad data” in Qualtrics if they meet all of the following conditions: same branch, same IP address, and submitted within a 5-minute time window?I understand duplicate prevention and post-survey duplicate detection

Blank or N/A responses despite forced responses

All the questions in my survey are mandatory and I am typically able to see in progress and completed responses separately. However, about 50% of the responses in the “data table” section appear blank, and the same ones in the “results” section say “

203

16 hours ago

PeeyushBansalLevel 7 ●●●●●●●

Custom Code

Multi select question with dropdown

How can we create a multi select option in drop down list ? I have a question where user have to select 3 answers from the dropdown list. As the list is big, I can not display all answers after question text.

557

17 hours ago

AnnaPLevel 2 ●●

Website & App Insights

Digital Intercept - Survey not loading

HelloRecently a new issue occurred on one of our Digital Intercepts survey. The Intercept triggers ok, but when you click on ‘Provide Feedback’ Button survey is not launching. We have not changed anything in Qualtrics on our side of Set up. IT are sa

Why doesn't my dataset reflect the join conditions I selected?

I have a dataset created using data modeler. It has multiple join conditions, however, the resulting output dataset does not have the expected data. The fields used as the join conditions have the same field type, and the values do not contain spaces

Workday Integrations Success with Sup Orgs and Security Roles

Hello Community,We are a new customer and we are working on an integration. I would like to find out if there are customers who have successfully integrated Sup Orgs and used them as a parent child hierarchy (or level based hierarchy). I am also i

Disable Qualtrics' Suggested Answer Choices

Hi please add a function for disabling Qualtrics' auto suggested answer choices. Most of the surveys we plan have preplanned question and answer choices. We don’t need Qualtrics to suggest the answer choices. This feature is counter productive as we

714

J

9 hours ago

gPandey_715Level 4 ●●●●

Survey Platform

Duplicate comments (same branch)

Is it possible to detect and flag duplicate open-text responses (e.g., identical “Additional Comments”) within the same branch/location in Qualtrics?Specifically, I’m looking to compare responses across respondents and identify repeated text entries.

AlonsoCAdministrator

Good Feels Only | Badge of the Month | April 2026

This month, in the spirit of International Wellness Day, we're celebrating the habits, rituals, and little things that help us feel our best. Wellness looks different for everyone, so share yours and let’s help each other feel good! Choose one way to

49245

10 hours ago

N

Nathan GatesLevel 1 ●

iQ Suite

Text IQ Management and Best Practices

Hi XM Community!I’m looking for real-world guidance and best practices for managing text IQ. Here’s a little back story:When we set up our Qualtrics CX platform, we selected various Text IQ topics from the standard Qualtrics library. This worked for

61

J

14 hours ago

gPandey_715Level 4 ●●●●

Survey Platform

Duplicate detection (IP + time window)

Is it possible to flag responses as “bad data” in Qualtrics if they meet all of the following conditions: same branch, same IP address, and submitted within a 5-minute time window?I understand duplicate prevention and post-survey duplicate detection

Blank or N/A responses despite forced responses

All the questions in my survey are mandatory and I am typically able to see in progress and completed responses separately. However, about 50% of the responses in the “data table” section appear blank, and the same ones in the “results” section say “

203

16 hours ago

PeeyushBansalLevel 7 ●●●●●●●

Custom Code

Multi select question with dropdown

How can we create a multi select option in drop down list ? I have a question where user have to select 3 answers from the dropdown list. As the list is big, I can not display all answers after question text.

557

17 hours ago

AnnaPLevel 2 ●●

Website & App Insights

Digital Intercept - Survey not loading

HelloRecently a new issue occurred on one of our Digital Intercepts survey. The Intercept triggers ok, but when you click on ‘Provide Feedback’ Button survey is not launching. We have not changed anything in Qualtrics on our side of Set up. IT are sa

623

17 hours ago

KelliPolkLevel 4 ●●●●

Market Research

How do you handle your PII data related to services?

Hi everyone,Our organization is launching our annual property tax rebate program, and we’re looking to improve our data handling. Currently, residents upload sensitive tax documents through a secure portal, but we’re looking for a solution that reduc

341

1 day ago

Isabelle_ZdatnyQualtrics Employee

Customer Experience (CX)

You’re invited to participate in Qualtrics XM Institute research!

Hi everyone! This is your official invite to participate in Qualtrics XM Institute’s annual research on the state of customer experience.If you’re part of your organization’s CX efforts, this 12 minute survey is your opportunity to shape industry ana

641

3 months ago

N

NewHomeCXManagerLevel 3 ●●●

Welcome and Introductions

New to Qualtrics

I am a Customer Experience Manager in Canada and new to Qualtrics. We’ve launched 2 surveys and excited to add a third survey in the Spring of 2026. Looking forward to networking in the XM Community Member forum as we start this exciting new chapter

Experience management (XM)

Purchase of certification exam for Qualtrics Platform Essentials

I have completed the learning journey “Qualtrics Platform Essentials Certification Journey L1”. Now I’d like to purchase the certification exam by paying the required amount. On completion of this learning course, this webpage appears for purchasing

521

3 months ago

SteveBelgraverLevel 5 ●●●●●

Welcome and Introductions

Happy Holidays and a Wonderful 2026!

As 2025 winds down taking a moment to send my warmest wishes to the Leaders Network community members!Wishing you and yours a wonderful holiday season and an exciting 2026. Looking forward to more exciting discussions, helpful posts, and great intera

592

4 months ago

MarkGrunskeLevel 2 ●●

Leaders Network Support

Core XM Expert Certification

Greetings Everyone,Has anyone taken the CoreXM Expert Certification Exam recently?If so, do you have any advice?I would like to take it before the end of the year.ThanksMark GrunskeFranklin Public Schools, WI

Customer Experience (CX)

Seeking Advice: Declining Survey Response Rates & Link Trust

Hi everyone,I'm hoping to tap into the collective wisdom of this community regarding a challenge I'm facing with our customer experience program.We've noticed a drop in our survey response rates year-over-year, even though key factors like our target

Week 4: Winning the conversation with your CFO

Week 4: Winning the conversation with your CFO What we covered:For those who attended the final session, how are you feeling about securing executive buy-in for your 2026 roadmap?The session focused on taking your priorities and demonstrating their v

561

5 months ago

JamesScuttAdministrator

Welcome and Introductions

Welcome to the Leaders Network! We're excited you’re here! 🎉

We invite you to introduce yourself! Please share a bit about your background, interests, and what you hope to gain from our discussions. Here are a few suggestions to help you craft your introduction...💁 Background: What’s your role in your organisa

10898

6 months ago

M

monica.irizarryLevel 1 ●

Welcome and Introductions

Introduction - Mónica Irizarry

Hello! My name is Mónica Irizarry, Research Supervisor from Banco Popular de Puerto Rico. Would love to connect with other Financial Institutions to learn from their CX Programs and how they are optimizing the use of Qualtrics.

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