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What is the Qualtrics Experience Community?

The Qualtrics Experience Community is the world's leading experience management community.
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Experience Community

25,679 Topics
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45,748 Members

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Featured topics

Piloting Our Early Access Incentive Program!

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👋 Join the Fun! Introduce Yourself Here

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Good Feels Only | Badge of the Month | April 2026

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Recently active
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Thought Leadership

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AliG83

XM Directory

Segment of Mailing List Not Working as Expected

I have a mailing list that is populated each day via API. I’ve created a segment of that mailing list to include only those who have not yet completed a survey. But, my segment continues to show all the members of the mailing list, even those who hav

StephenRLevel 1 ●

Hiding submit button if multiple choice question not ticked

I’m sure this is straightforward but it’s been a while since I used Qualtrics and I can’t quite nail this. I want to hide the next button on a page unless a multiple choice question is selected. It only has one choice and so in effect acts as a check

AlonsoCAdministrator

Best Practices Roundup, Audio-Only Validation & Map Widget Labeling Solutions

This week, discover the top survey design and organizational buy-in tips from our X4 Badge of the Month challenge, learn JavaScript solutions for audio-only response validation, and explore workarounds for displaying branch names instead of coordinat

190

13 hours ago

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NguyenPhiLongLevel 2 ●●

Workflows

How to retrieve "Ticket Comment" data in Workflows to send to a 3rd-party API via Web Service?

Hi community,I am currently building an integration between Qualtrics Tickets and a 3rd-party system via API.My Setup: Trigger: A Ticket event that trigerd on various events, specifically including "Comment added" Goal: When a comment is added to

NikeetaQPN Level 2 ●●

Survey Platform

Updating NPS Response Across Multiple Survey Triggers

Hello Everyone,I am trying to create a workflow in which I can trigger a single survey twice on the basis of different triggers.Here's the workflow that I need:Trigger survey to send out.Survey 1 gets answered, i.e., respondent selects Detractor for

AlonsoCAdministrator

Good Feels Only | Badge of the Month | April 2026

This month, in the spirit of International Wellness Day, we're celebrating the habits, rituals, and little things that help us feel our best. Wellness looks different for everyone, so share yours and let’s help each other feel good! Choose one way to

16120

19 hours ago

JamesScuttAdministrator

Announcements

What You Missed at X4: How Team Wellbeing Drives Resident Experience

How focusing on team wellbeing changed resident outcomes.A property management employee shared that their company began with a belief that supported, happy employees deliver better service for residents. That belief led them to work backward from res

280

1 day ago

AshleyDriggsQualtrics Employee

Announcements

Customer Feedback to Business Impact Virtual Event Series

Customer feedback is only valuable if it leads to action. This webinar series is designed to help you turn feedback into measurable business impact. Each session is a focused, instructor-led walkthrough of a real customer experience use case, showing

Adding a question that ask for time of day

HI, I am working with a team member that wants to create a question that ask a Start Time and End time. How do I achieve this?There is a “2 minutes with Qualtrics” video that says to use flapjack but no support for custom code. Any suggest for sta

Map widget: can I display branch name/key instead of latitude/longitude as the point label?

Hi everyone,We are configuring the Map widget in Qualtrics and we have a question about the location label displayed for each point.Right now, the widget asks us for a location field using the physical point coordinates (latitude/longitude). When we

Segment of Mailing List Not Working as Expected

I have a mailing list that is populated each day via API. I’ve created a segment of that mailing list to include only those who have not yet completed a survey. But, my segment continues to show all the members of the mailing list, even those who hav

StephenRLevel 1 ●

Hiding submit button if multiple choice question not ticked

I’m sure this is straightforward but it’s been a while since I used Qualtrics and I can’t quite nail this. I want to hide the next button on a page unless a multiple choice question is selected. It only has one choice and so in effect acts as a check

AlonsoCAdministrator

Best Practices Roundup, Audio-Only Validation & Map Widget Labeling Solutions

This week, discover the top survey design and organizational buy-in tips from our X4 Badge of the Month challenge, learn JavaScript solutions for audio-only response validation, and explore workarounds for displaying branch names instead of coordinat

190

13 hours ago

N

NguyenPhiLongLevel 2 ●●

Workflows

How to retrieve "Ticket Comment" data in Workflows to send to a 3rd-party API via Web Service?

Hi community,I am currently building an integration between Qualtrics Tickets and a 3rd-party system via API.My Setup: Trigger: A Ticket event that trigerd on various events, specifically including "Comment added" Goal: When a comment is added to

NikeetaQPN Level 2 ●●

Survey Platform

Updating NPS Response Across Multiple Survey Triggers

Hello Everyone,I am trying to create a workflow in which I can trigger a single survey twice on the basis of different triggers.Here's the workflow that I need:Trigger survey to send out.Survey 1 gets answered, i.e., respondent selects Detractor for

AlonsoCAdministrator

Good Feels Only | Badge of the Month | April 2026

This month, in the spirit of International Wellness Day, we're celebrating the habits, rituals, and little things that help us feel our best. Wellness looks different for everyone, so share yours and let’s help each other feel good! Choose one way to

16120

19 hours ago

JamesScuttAdministrator

Announcements

What You Missed at X4: How Team Wellbeing Drives Resident Experience

How focusing on team wellbeing changed resident outcomes.A property management employee shared that their company began with a belief that supported, happy employees deliver better service for residents. That belief led them to work backward from res

280

1 day ago

AshleyDriggsQualtrics Employee

Announcements

Customer Feedback to Business Impact Virtual Event Series

Customer feedback is only valuable if it leads to action. This webinar series is designed to help you turn feedback into measurable business impact. Each session is a focused, instructor-led walkthrough of a real customer experience use case, showing

Adding a question that ask for time of day

HI, I am working with a team member that wants to create a question that ask a Start Time and End time. How do I achieve this?There is a “2 minutes with Qualtrics” video that says to use flapjack but no support for custom code. Any suggest for sta

Map widget: can I display branch name/key instead of latitude/longitude as the point label?

Hi everyone,We are configuring the Map widget in Qualtrics and we have a question about the location label displayed for each point.Right now, the widget asks us for a location field using the physical point coordinates (latitude/longitude). When we

robduarteLevel 2 ●●

Open-source CLI program for converting survey exports to PDFs and JSON

I created a command-line tool that lets you create good-looking, customized PDFs from a batch export of survey results (as a CSV). It also lets you create JSON files from the results, which normally isn’t possible without using the API - something th

190

R

3 days ago

KelliPolkLevel 4 ●●●●

Market Research

How do you handle your PII data related to services?

Hi everyone,Our organization is launching our annual property tax rebate program, and we’re looking to improve our data handling. Currently, residents upload sensitive tax documents through a secure portal, but we’re looking for a solution that reduc

260

1 month ago

Isabelle_ZdatnyQualtrics Employee

Customer Experience (CX)

You’re invited to participate in Qualtrics XM Institute research!

Hi everyone! This is your official invite to participate in Qualtrics XM Institute’s annual research on the state of customer experience.If you’re part of your organization’s CX efforts, this 12 minute survey is your opportunity to shape industry ana

541

2 months ago

N

NewHomeCXManagerLevel 2 ●●

Welcome and Introductions

New to Qualtrics

I am a Customer Experience Manager in Canada and new to Qualtrics. We’ve launched 2 surveys and excited to add a third survey in the Spring of 2026. Looking forward to networking in the XM Community Member forum as we start this exciting new chapter

Experience management (XM)

Purchase of certification exam for Qualtrics Platform Essentials

I have completed the learning journey “Qualtrics Platform Essentials Certification Journey L1”. Now I’d like to purchase the certification exam by paying the required amount. On completion of this learning course, this webpage appears for purchasing

411

3 months ago

SteveBelgraverLevel 5 ●●●●●

Welcome and Introductions

Happy Holidays and a Wonderful 2026!

As 2025 winds down taking a moment to send my warmest wishes to the Leaders Network community members!Wishing you and yours a wonderful holiday season and an exciting 2026. Looking forward to more exciting discussions, helpful posts, and great intera

502

3 months ago

MarkGrunskeLevel 2 ●●

Leaders Network Support

Core XM Expert Certification

Greetings Everyone,Has anyone taken the CoreXM Expert Certification Exam recently?If so, do you have any advice?I would like to take it before the end of the year.ThanksMark GrunskeFranklin Public Schools, WI

Customer Experience (CX)

Seeking Advice: Declining Survey Response Rates & Link Trust

Hi everyone,I'm hoping to tap into the collective wisdom of this community regarding a challenge I'm facing with our customer experience program.We've noticed a drop in our survey response rates year-over-year, even though key factors like our target

Week 4: Winning the conversation with your CFO

Week 4: Winning the conversation with your CFO What we covered:For those who attended the final session, how are you feeling about securing executive buy-in for your 2026 roadmap?The session focused on taking your priorities and demonstrating their v

501

4 months ago

JamesScuttAdministrator

Welcome and Introductions

Welcome to the Leaders Network! We're excited you’re here! 🎉

We invite you to introduce yourself! Please share a bit about your background, interests, and what you hope to gain from our discussions. Here are a few suggestions to help you craft your introduction...💁 Background: What’s your role in your organisa

10628