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The Qualtrics Experience Community is the world's leading experience management community.
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Experience Community

26,262 Topics
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Featured topics

X4 Seattle: March 17 - 19, 2026

The annual gathering of experience leaders arrives in Seattle X4 is moving to the Emerald City, March 17 - 19, 2026. But we aren’t just trading mount

Forum|Forum|3 months ago

3571

Announcing our first X4 keynote speaker + calling ALL speakers 📣

Forum|Forum|3 months ago

1691

⬆ Level Up 2026 | Badge of the Month | January 2026

Forum|Forum|1 month ago

47160

Qualtrics’ fine-tuned AI outperforms general-use LLMs on survey research

Forum|Forum|21 days ago

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Recently active
Product Forum
Thought Leadership

H

Harald Prokschy

Survey Platform

Can we adapt the survey closing message in German

Hello Experts,can the survey closing message in the EX module be changed to “This survey is already closed. Participation is therefore no longer possible” in German?Currently, the following survey closing message is displayed when a participant click

Website & App Insights

Tracking 0% responses for website intercept surveys

Hi Everyone,We’re implementing Website Intercept Surveys and trying to build a user‑level funnel for tracking:Users who see the survey Users who start the survey (first interaction) Users who complete the survey Users who close/abandon the survey Cu

JavaScript to call the Royal Mail API

Good morning all,Has anyone used Royal Mail address checker (AddressNow/Postcode Anywhere) into a Qualtrics survey using JavaScript to call the Royal Mail API within a text entry question? Thank you.Glenn

30

1 hour ago

AlonsoCAdministrator

Badge of the Month

💜 Community Love Language | Badge of the Month | February 2026

This month, we're celebrating Qualtrics Love with a twist: discovering your Community Love Language! If the Qualtrics Experience Community had "love languages," which one resonates most with you? Share your love language(s) and a specific example of

anletaLevel 2 ●●

Loop & Merge show only a subset but evenly balance what is shown

Hello, I have a loop and merge question with a list of 54 items. I would like to only show 6 of them per participant. I know that there is a built-in function in the loop and merge where I can enter that only x (in my case 6) of the total loops shall

5373

R

10 hours ago

kgillisLevel 6 ●●●●●●

Survey Platform

Scoring weighting WITHIN a survey flow

I have a survey with scoring where questions will be weighted differently for their final score. Typically I can weight and do calculations/custom metrics within a dashboard - except for this project I must have the weight calculations completed and

Survey links only allowing one completion due to distribution (Q_DL)

HI, we set up links for a client survey with embedded data, where the emails were being sent outside of Qualtrics, so we wanted one link per client with the embedded data.we set up links such as this one, not realising that the link was a single use

Apostolos99QPN Level 1 ●

Custom Code

Simple Layout - Replicate the text input of a text entry question to a hidden text entry question

Hello everyone, I have posted this a week ago and it worked, unfortunately it does not work when using simple layout. I have a text entry question (old), I will add 3 new text entry questions based on the NPS question (Promoters, Passives, Detractors

Embedded Data >1000 chars failing in New Survey Taking Experience (regression?)

We’re seeing a breaking change in Qualtrics’ New Survey Taking Experience related to embedded data length limits and are looking for guidance or confirmation from Qualtrics staff or others who’ve hit this.Use caseWe deliver JavaScript/TypeScript-base

iFrame code stripped/removed during Preview and Publish

Hi everyone,I’m running into an issue where an <iframe> tag is being stripped from my survey. It appears correctly in the editor, but as soon as I move to Preview or Publish, the code disappears and the element is missing from the page.The Code

Can we adapt the survey closing message in German

Hello Experts,can the survey closing message in the EX module be changed to “This survey is already closed. Participation is therefore no longer possible” in German?Currently, the following survey closing message is displayed when a participant click

Website & App Insights

Tracking 0% responses for website intercept surveys

Hi Everyone,We’re implementing Website Intercept Surveys and trying to build a user‑level funnel for tracking:Users who see the survey Users who start the survey (first interaction) Users who complete the survey Users who close/abandon the survey Cu

JavaScript to call the Royal Mail API

Good morning all,Has anyone used Royal Mail address checker (AddressNow/Postcode Anywhere) into a Qualtrics survey using JavaScript to call the Royal Mail API within a text entry question? Thank you.Glenn

30

1 hour ago

AlonsoCAdministrator

Badge of the Month

💜 Community Love Language | Badge of the Month | February 2026

This month, we're celebrating Qualtrics Love with a twist: discovering your Community Love Language! If the Qualtrics Experience Community had "love languages," which one resonates most with you? Share your love language(s) and a specific example of

anletaLevel 2 ●●

Loop & Merge show only a subset but evenly balance what is shown

Hello, I have a loop and merge question with a list of 54 items. I would like to only show 6 of them per participant. I know that there is a built-in function in the loop and merge where I can enter that only x (in my case 6) of the total loops shall

5373

R

10 hours ago

kgillisLevel 6 ●●●●●●

Survey Platform

Scoring weighting WITHIN a survey flow

I have a survey with scoring where questions will be weighted differently for their final score. Typically I can weight and do calculations/custom metrics within a dashboard - except for this project I must have the weight calculations completed and

Survey links only allowing one completion due to distribution (Q_DL)

HI, we set up links for a client survey with embedded data, where the emails were being sent outside of Qualtrics, so we wanted one link per client with the embedded data.we set up links such as this one, not realising that the link was a single use

Apostolos99QPN Level 1 ●

Custom Code

Simple Layout - Replicate the text input of a text entry question to a hidden text entry question

Hello everyone, I have posted this a week ago and it worked, unfortunately it does not work when using simple layout. I have a text entry question (old), I will add 3 new text entry questions based on the NPS question (Promoters, Passives, Detractors

Embedded Data >1000 chars failing in New Survey Taking Experience (regression?)

We’re seeing a breaking change in Qualtrics’ New Survey Taking Experience related to embedded data length limits and are looking for guidance or confirmation from Qualtrics staff or others who’ve hit this.Use caseWe deliver JavaScript/TypeScript-base

iFrame code stripped/removed during Preview and Publish

Hi everyone,I’m running into an issue where an <iframe> tag is being stripped from my survey. It appears correctly in the editor, but as soon as I move to Preview or Publish, the code disappears and the element is missing from the page.The Code

554

Z

22 hours ago

Isabelle_ZdatnyQualtrics Employee

Customer Experience (CX)

You’re invited to participate in Qualtrics XM Institute research!

Hi everyone! This is your official invite to participate in Qualtrics XM Institute’s annual research on the state of customer experience.If you’re part of your organization’s CX efforts, this 12 minute survey is your opportunity to shape industry ana

251

20 days ago

N

NewHomeCXManagerLevel 2 ●●

Welcome and Introductions

New to Qualtrics

I am a Customer Experience Manager in Canada and new to Qualtrics. We’ve launched 2 surveys and excited to add a third survey in the Spring of 2026. Looking forward to networking in the XM Community Member forum as we start this exciting new chapter

Experience management (XM)

Purchase of certification exam for Qualtrics Platform Essentials

I have completed the learning journey “Qualtrics Platform Essentials Certification Journey L1”. Now I’d like to purchase the certification exam by paying the required amount. On completion of this learning course, this webpage appears for purchasing

191

25 days ago

SteveBelgraverLevel 5 ●●●●●

Welcome and Introductions

Happy Holidays and a Wonderful 2026!

As 2025 winds down taking a moment to send my warmest wishes to the Leaders Network community members!Wishing you and yours a wonderful holiday season and an exciting 2026. Looking forward to more exciting discussions, helpful posts, and great intera

Tree_TopsLevel 1 ●

Question About AI Webinar Registration

I received an email invitation for the AI webinar “Insights Unlocked: Empowering Researchers with AI and Synthetic Data” on 3rd December. Unfortunately, I can’t register because I don’t have a valid work email address. Am I still eligible to attend i

692

1 month ago

MarkGrunskeLevel 2 ●●

Help and Support

Core XM Expert Certification

Greetings Everyone,Has anyone taken the CoreXM Expert Certification Exam recently?If so, do you have any advice?I would like to take it before the end of the year.ThanksMark GrunskeFranklin Public Schools, WI

Customer Experience (CX)

Seeking Advice: Declining Survey Response Rates & Link Trust

Hi everyone,I'm hoping to tap into the collective wisdom of this community regarding a challenge I'm facing with our customer experience program.We've noticed a drop in our survey response rates year-over-year, even though key factors like our target

Week 4: Winning the conversation with your CFO

Week 4: Winning the conversation with your CFO What we covered:For those who attended the final session, how are you feeling about securing executive buy-in for your 2026 roadmap?The session focused on taking your priorities and demonstrating their v

311

2 months ago

JamesScuttAdministrator

Welcome and Introductions

Welcome to the Leaders Network! We're excited you’re here! 🎉

We invite you to introduce yourself! Please share a bit about your background, interests, and what you hope to gain from our discussions. Here are a few suggestions to help you craft your introduction...💁 Background: What’s your role in your organisa

9788

3 months ago

M

monica.irizarryLevel 1 ●

Welcome and Introductions

Introduction - Mónica Irizarry

Hello! My name is Mónica Irizarry, Research Supervisor from Banco Popular de Puerto Rico. Would love to connect with other Financial Institutions to learn from their CX Programs and how they are optimizing the use of Qualtrics.

763